Privacy Policy

Introduction

XYLVIR Software Solutions ("XYLVIR", "we", "us", or "our") is a software solutions provider that builds web-based solutions for businesses. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or engage our services. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

• Contact form submissions: name, email address, company name, and project details when you reach out through our contact form.
• Discovery call bookings: name, email, and scheduling preferences when you book a call through Calendly.
• Service engagements: business information, project requirements, and communication records during client projects.

Information Collected Automatically

• Analytics data: page views, referral sources, and usage patterns collected through Google Analytics and Vercel Analytics. Vercel Analytics is anonymized. Google Analytics may collect session data including IP address; you can opt out via browser settings or Google's tools.
• Technical data: browser type, device type, and operating system for performance optimization.

How We Use Your Information

We use collected information to:

• Respond to your inquiries and project requests
• Schedule and conduct discovery calls
• Deliver development services and project updates
• Communicate project milestones, progress updates, and post-launch support
• Improve our website performance and user experience

We do not sell, rent, or trade your personal information to third parties. We do not use your data for advertising or marketing purposes beyond responding to your direct inquiries.

Third-Party Services

We use the following third-party services that may process your data in accordance with their own privacy policies:

• Vercel: website hosting and anonymized analytics.
• Google Analytics: website usage analytics. See Google's privacy policy for how they process data.
• Resend: contact form email delivery. Your name, email, and message are sent through Resend when you submit the contact form.
• Calendly: discovery call scheduling.

Each service processes data under their own privacy policies. We encourage you to review their policies for details on how they handle your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy:

• Contact inquiries: retained for up to 12 months after last communication, unless a project engagement begins.
• Client project data: retained for the duration of the engagement plus 24 months for support and reference purposes.
• Analytics data: anonymized data retained as aggregates with no personal identifiers. Google Analytics data retention follows Google's policy.

Cookies & Tracking

Our website uses Google Analytics, which may set cookies for analytics purposes. Vercel Analytics collects anonymized usage data without cookies. We do not use advertising cookies, retargeting pixels, or third-party advertising trackers.

Your Rights

You have the right to:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your personal data, subject to legal and contractual obligations.
• Portability: request your data in a commonly used, machine-readable format.

To exercise any of these rights, contact us at info@xylvir.tech.

Security

We take reasonable measures to protect your personal information, including encrypted communications (HTTPS), secure data storage, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes constitutes acceptance of the revised policy.

Contact

If you have questions about this Privacy Policy or how we handle your data, contact us at:

info@xylvir.tech